- 24x7 Firewall Steady State Management
- Hardware Health Monitoring and Alerting of in-scope devices
- Policy Provisioning: Day to Day Firewall Changes
- Incident Handling
- Maintain the Currency including hotfixes, upgrades, and signature updates.
- Tweaking device Configurations / Troubleshooting any connectivity issues through firewalls
- Responsible to work with the product support team to coordinate any RMA and issues
- Backup and Restore of Firewall Configurations with Daily/Weekly backup